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Certainty for the work that matters

Greater certainty.More capacity
to serve.

Connect strategy, risk, compliance and service delivery—so less effort goes into administration and more goes into outcomes.

Explore Certai Access your workspace

Purpose-led tools. Evidence-informed decisions.

One purpose. Connected work.Product overview
CBGRCStrategy, risk & assurance
CMSClients & service delivery
IMSIncident response & learning
More capacity to serve.A shared focus on people, evidence and outcomes.
IMS is accessed through connected CBGRC and CMS workspaces.

Built around service organisations

HousingAged & residential careCommunity organisations

The benefit

More time for people.
More confidence in decisions.

Every hour spent finding information, following up actions or assembling evidence draws on the resources that deliver services. Certai gives that work a clearer structure.

01 / CAPACITY

Ease the administrative load.

Bring records, responsibilities and supporting evidence into organised workflows, so teams can spend less time piecing together what needs to happen next.

02 / CONFIDENCE

Make the evidence useful.

Connect what an organisation is trying to achieve with its risks, controls and actions. Give leaders a clearer basis for prioritising effort and asking the right questions.

03 / SERVICE

Protect the ability to deliver.

Keep attention on the people, services and resources that matter. Use assessment, assurance and incident learning to guide practical improvements.

How Certai works

Start with the outcome.
Follow the evidence.

Certai is powered by Sentric’s Certainty-Based Governance, Risk and Compliance methodology. It helps teams examine what supports an outcome, where confidence is weak and what to do about it.

  1. 01

    Know what matters.

    Identify the outcomes, services and obligations you need to protect.

  2. 02

    See what supports it.

    Connect the risks, controls, responsibilities and actions around those outcomes.

  3. 03

    Test the evidence.

    Assess how people work and how well the organisation supports them.

  4. 04

    Act and learn.

    Assign improvements, review progress and bring learning back into decisions.

BACKS

What happens in practice?

Look at people, culture and the evidenced operating state. A documented requirement is a starting point; confidence also depends on how it is understood and put into practice.

Explore the five BACKS dimensions
Behaviour
What people actually do in day-to-day work.
Attitudes
Whether people understand the importance of the requirement and support it.
Competency
The applied skills and judgement needed to do the work.
Knowledge
Understanding what is required and why it matters.
State
The current, observable operating condition, supported by evidence.

GPPT

What makes good work possible?

Examine the structure an organisation provides. Clear accountabilities, useful requirements, practical workflows and supporting tools help make the right action repeatable.

Explore the four GPPT dimensions
Governance
Oversight, accountability and clear decision rights.
Policy
Authoritative requirements that people can find and understand.
Procedure
Workflows that turn requirements into consistent practice.
Technology
Systems and tools that support the work and provide evidence.

In CBGRC, these dimensions inform assessment at the risk level. Controls and evidence support that assessment; the result helps prioritise action and review as conditions change.

Connected tools

From organisational intent
to the work of every day.

Three connected areas of work, each with a clear purpose. Choose the tools and workflows that fit your organisation.

CBGRC

Strategy · Risk · Assurance

A clearer view of what needs attention.

Connect risk, controls, evidence and business outcomes with Certainty-Based Governance, Risk and Compliance.

  • Capture, triage and assess risks.
  • Link evidence, controls and outcomes.
  • Assign treatment plans and actions.
  • Support board and executive oversight.
See CBGRC in practice

CMS

Clients · Cases · Services

Keep the person and their support connected.

Bring client information and service delivery together in the Client Management System.

  • Manage clients and service episodes.
  • Coordinate notes, tasks and appointments.
  • Record care plans, consents and documents.
  • See workloads and follow-up priorities.
Access CMS

IMS

Incidents · Response · Learning

Turn a response into an opportunity to learn.

Manage incidents from first report through investigation and corrective action in connected workspaces.

  • Record, triage and assign incidents.
  • Track immediate response and investigation.
  • Manage findings and corrective actions.
  • Keep links and a history of the response.
How to access IMS

IMS is available within connected CBGRC and CMS workspaces. Your organisation’s configuration, permissions and licensed features determine which workflows you can use.

Who it serves

For organisations
with people at their purpose.

Bring service delivery and responsible oversight into the same conversation.

Current workflow focus

Community housing

Connect referrals, intake, service episodes and tenancy support with organisational oversight.

Current workflow focus

Aged & residential care

Bring client support, care plans, consent and follow-up work into a clearer operating picture.

Purpose-led organisations

Community services

Discuss the client, service and governance workflows that suit the way your organisation works.

Discuss sector fit

Healthcare & future sectors

Confirm specialist workflow needs and readiness with us before choosing a deployment.

Product evidence

See the work behind the certainty.

Real CBGRC interface captures show how risk context and assurance work are organised. These examples are from earlier test builds; screens and terminology vary by version.

CBGRC / Risk workspaceExample record
CBGRC example risk workspace with assessment, consequence, treatment, evidence, outcome and score-breakdown panels.
Bring the context of a risk together.

CBGRC interface — example record from an earlier test build. The displayed values illustrate the screen, not a customer result.

View full image

From requirement to follow-up

Make the assurance work visible.

Keep control applicability, related risks and review status together, so teams can see the work in front of them and follow it through.

  • Identify which controls apply.
  • Connect controls with associated risks.
  • Distinguish implementation from conformity.
  • Open the relevant control to manage the detail.
Discuss a demonstration
CBGRC / Controls & assurance
CBGRC controls table showing applicability, associated risks, implementation and conformity status, with Manage buttons.

CBGRC interface — example control records from an earlier test build. Screens and terminology vary by version.

Start a conversation

Make more room for
the work that matters.

See how Certai could fit your organisation. Request a demonstration or discuss a managed service with Sentric.

Email to request a demonstration Email about a managed service

Opens your email application · hello@sentric.com.au

Existing customers

Access your workspace.

Choose your product, then sign in with your existing organisation account. Your company code identifies the workspace; your permissions and licensed features determine your access.

Welcome back

Choose your workspace.

Open your product and sign in with your company code and organisation account.

CMS

Client management

Clients, cases and day-to-day service delivery.

Open CMS

IMS

Inside your workspace

Incident reporting, response, investigation and learning.

How to access IMS

Open CBGRC or CMS above, sign in, then choose Incidents. Access depends on your organisation’s configuration, permissions and licensed features.